Questions
Send us a Message Here
Email Sales@GeneralPencil.com
Call 650.369.4889 (8 am – 4:30 pm Pacific Time)
Carriers
We ship via USPS Priority Mail and/or UPS Ground
Shipping Point
Most online orders will ship from Redwood City, California, USA, otherwise it will ship from Jersey City, New Jersey, USA
Where we ship
- United States (including Puerto Rico)
- Canada
- Mexico
- American Samoa
- Australia
- Austria
- Belgium
- Denmark
- Dominican Republic
- France
- Germany
- Hong Kong
- Hungary
- Ireland
- Italy
- Japan
- Netherlands
- New Zealand
- Norway
- Portugal
- Saudia Arabia
- Singapore
- South Korea
- Sweden
- Switzerland
- Taiwan
- United Kingdom
Handling Time
We aim to ship your order within 5 business days or less. On the occasion that it will take us longer than 5 business days to ship your order, we will inform you via email or phone.
Order Cancellation
You may cancel your order any time prior to shipment.
Returns & Exchanges
We want you to be happy and successful with our products.
Imperfect Item?
We will replace it at no cost to you.
Message, Email, or Call us with your order number and we’ll make it right.
Received the wrong item?
We’ll send you the right one!
Message, Email, or Call us with your order number and we’ll make it right.
Changed your mind/Not what you were expecting?
Within 30 days of receipt of an item purchased directly from GeneralPencil.com, we will gladly exchange it for something else, or refund you the original purchase price (less shipping) to the original purchase method within 10 business days of receiving your items. Message, Email, or Call us with your order number to arrange your exchange or return.
If you purchased your item at retailer, website other than GeneralPencil.com, or Amazon, please contact your original purchase location for assistance.